Privacy Policy

Scale HackerLab is a client-facing digital product by Scale HackerLab.

This policy applies to the portal, related workflows, and the information processed to support reporting, access, and operational coordination.

• Registered account holders who access the client portal.
• Clients receiving managed services supported through the platform.
• People who submit contact information or service inquiries to the business.

• Contact and account information such as name, business email, phone number, company name, and credentials.
• Usage and session data required to support secure access and product operations.
• Business and campaign-related information that clients provide during onboarding or service delivery.
• Authorized data from connected third-party marketing platforms when clients explicitly grant access.

• To provide account access and manage Scale HackerLab functionality.
• To support marketing reporting, KPI tracking, and campaign analysis.
• To operate integrations, client delivery workflows, and support processes.
• To communicate about service updates, account activity, and operational issues.
• To maintain security, compliance, and platform reliability.

We do not sell personal information. Data may be shared only with trusted service providers, authorized account users, or when required by law.

We retain information only as long as needed to provide services, satisfy operational or legal requirements, and support legitimate business obligations.

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete records.
• Request deletion of account-related information when legally permitted.
• Disconnect authorized third-party platform connections and request deletion of associated data.

For privacy questions or requests, contact us at support@scalehackerlab.com.

Scale HackerLab, Bogota, Colombia. Phone: +57 318 2529040.